Booking Conditions

Generic information

These booking conditions apply to www.delfinebarge.com, the website of:

Discover by Barge BV
Burgstraat 28B
9000 Gent (Ghent)
Enterprise number 1012.004.661
VAT number BE1012.004.661
RLE Gent (Ghent) (division Gent (Ghent))
Hereinafter referred to as ‘DBB’
Email: discover@delfinebarge.com
www.delfinebarge.com

Date of the last update of these booking conditions: October 20, 2025.

Introduction

The following terms and conditions (“booking conditions”) form the basis of your contract with Discover by Barge BV of Burgstraat 28B, Ghent 9000, Belgium, with company number BE1012.004.661 registered with the Belgian Crossroads Bank for Enterprises (KBO). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. These booking conditions apply to all arrangements for your trip which we agree to make, provide or perform, as applicable, as part of your contract with us where these arrangements are booked.

All references to “cruise”, “trip” or “arrangements” mean such arrangements unless otherwise stated. In these booking conditions, “passenger”, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “We”, “us” and “our” means Discover by Barge. References to “departure” mean the start date of the arrangements you have booked with us. References to “vessels” are to the vessels on which your cruise is provided. All vessels are owned and operated by Discover by Barge (“operator”).

As Discover by Barge offers all-inclusive cruise packages combining accommodation, meals, and excursions, your booking constitutes a “package” as defined by the European Package Travel Directive (EU 2015/2302) and its Belgian implementation in Book VII of the Code of Economic Law.

Accordingly, you will benefit from all EU rights applying to package travel. Discover by Barge BV will be fully responsible for the proper performance of the package as a whole.

You will also be entitled to a refund and, where applicable, repatriation in the event that Discover by Barge BV becomes insolvent. The EU “Standard Information Form” for package travel organisers is located here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32015L2302

1. MAKING YOUR BOOKING Please contact us by telephone or e-mail to discuss your requirements or contact your preferred booking agent or authorised representative. The person who makes the booking (“lead booker”) will need to complete our Booking Form (which also needs to be signed) and Passenger Information Form. These forms can be completed as an online document sent to you with your quotation or as a printed document on request. The lead booker must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 years of age when the booking is made. The lead booker, who must be at least 18 years old when the booking is made, is responsible for making all payments due to us. Please note, to qualify for the charter group rate, one person must act as the lead booker and be responsible for contracting with, and making all payments to us on behalf of all persons included in the charter group.

Once we receive your completed Booking Form and Passenger Information Form and the applicable deposit, we will, subject to availability, confirm your trip by sending a confirmation of the booking to the lead booker. A contract between us will come into existence when this confirmation is issued. You must check this confirmation and all other information (including the itinerary and costing) carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 10 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. You may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) to discover@delfinebarge.com.

2. CRUISE RATES: The rates are shown in USD, are calculated per the number of passengers for a six night double occupancy cabin cruise and are subject to change without notice prior to confirmation. Cruise includes: accommodation with private shower, all meals, selected alcoholic beverages consumed aboard the vessel and onshore, all sightseeing tours included in your confirmed itinerary (including admittance fees where stipulated), use of the vessel’s bicycles and other facilities and round-trip transfers to and from the vessel from the specified meeting point at the beginning and end of your cruise. Cruises do not include: flights, airport and other departure taxes, visa costs, travel insurance, trip cancellation insurance, crew gratuities, items of a personal nature such as communication charges or purchases and any other items not specifically included in the cost of your cruise.

3. PAYMENT An initial deposit of 25% of the total fare is payable at the time of booking. The balance of the trip cost must be received by us not less than 90 days prior to departure. It is the responsibility of the lead booker to ensure we receive payment of the balance on or before the due date. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid at that date. If we do not cancel straight away because you have promised to make payment but fail to do so, you must pay the cancellation charges shown in clause 9 depending on the date we reasonably treat your booking as cancelled. Please note, all monies you pay to one of our authorised booking agents or authorised representative for your trip with us will be held by the agent on your behalf until a contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. By making payment, you authorise Discover by Barge BV to charge your card for the agreed amount. This does not affect your statutory rights under Belgian and EU consumer protection law in the event of non-performance or insolvency.

4. YOUR CONTRACT A binding contract between us comes into existence when we issue our written confirmation to the lead booker or your booking agents or authorised representative. This contract and any dispute, claim or other matter arising from or related to it shall be governed by Belgian law.

If you are a consumer residing in the European Union, you will also benefit from any mandatory protections provided by the law of your country of residence.

Any disputes shall be subject to the jurisdiction of the Belgian courts, without prejudice to any right you may have under EU law to bring proceedings in your country of residence.

5. TRAVEL INSURANCE We consider it is essential that you have appropriate travel insurance for the duration of your trip. This insurance should include cover for:

(i) cancellation or curtailment of your trip as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons),

(ii) personal accident,

(iii) personal liability,

(iv) medical expenses and repatriation in the event of medical need

(v) cover for costs and liability arising from any specific activity you intend to participate in. Please note, it is your sole responsibility to ensure that the travel insurance purchased is suitable for your particular needs, including without limitation, in respect of any preexisting medical condition (which must be disclosed to the insurer prior to purchasing the policy). Please provide details of your policy on our Booking Form or, if later, in writing when you purchase this.In the event that you do not have, and do not intend to purchase, appropriate travel insurance prior to departure, you must notify us in writing by completing the acceptance of responsibility on our Booking Form. We will not have any liability for any costs, expenses or losses you may incur as a result of not having appropriate travel insurance. These could be significant. Please be aware that any advice against non-essential international travel (including as a result of covid-19) issued by your home country may have an impact on your travel insurance. You must check the policy terms prior to purchasing your insurance.

6. THE COST OF YOUR TRIP Please note, changes and errors occasionally occur. You must check the price of your chosen trip at the time of booking. We reserve the right to increase or decrease the prices of unsold arrangements at any time. We also reserve the right to increase or decrease and correct errors in advertised prices at any time before your trip is confirmed. Once the price of your chosen trip has been confirmed at the time of booking, this is guaranteed and will not be increased.

7. SPECIAL REQUESTS AND MEDICAL CONDITIONS / DISABILITIES / REDUCED MOBILITY / INFECTIOUS DISEASE AND ALLERGIES If you have any special request, you must include full details on your booking form at the time of booking. Although we will endeavour to pass any reasonable requests on to the operator or other relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the operator or other supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) where it is important to you. Our trips may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. Before you make your booking, we will advise you as to whether the proposed trip arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability. If you suffer from any medical condition, disability or significant reduction in mobility which may affect your trip (including any which affect the booking process) or have any special requirements as a result, please provide full details on your booking form so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs. You must also promptly advise us in writing if any medical condition, disability or reduced mobility which may affect your trip develops after your booking has been confirmed. You must advise us before departure in the event you contract any infectious disease. We reserve the right to refuse to allow you to join the trip in this event. We will advise the operator of your cruise of any allergy information you provide us with. However, you must take appropriate precautions to protect yourself whilst travelling. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything 10 to which you are allergic at the time you order or purchase this.

8. CHANGES BY YOU Should you wish to make any changes to your confirmed trip, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where a requested change can be made, we reserve the right to charge an administration fee of USD$100 per passenger together with any costs incurred by ourselves and any costs or charges incurred or applied by the operator or other supplier. A date change must be within 12 months of the original trip or cancellation charges will apply. A reduction in passenger numbers for charters can only be accepted up to 120 days prior to departure. Increases in passenger numbers can be accepted within 120 days of departure at our discretion. Any change which is treated as a cancellation and rebooking will be subject to availability, the applicable cost of the trip / relevant services at the time of rebooking and payment of the full cost of the new arrangements. Changes may result in the recalculation of the trip price where, for example, the basis on which the price of the original trip was calculated has changed. If any passenger is prevented from travelling, that person may transfer their place to someone else providing we are notified not less than 7 days before the start of your trip. The person to whom you wish to make the transfer must also satisfy all conditions which form part of your contract with us. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or applied by the operator and/or other supplier(s) as a result together with an administration fee of USD$100 per person transferring their place must be paid before the transfer can be effected. Any overdue balance payment must also be received.

9. CANCELLATION BY YOU You may cancel your confirmed booking at any time before departure. Should you need to do so, the lead booker / passenger concerned must immediately advise us in writing. Your notice of cancellation will only be effective when it is received by us in writing and it is your responsibility to ensure that it has reached us. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. These charges will usually be those set out below but may sometimes be higher to reflect the cancellation charges of individual operators / suppliers. You will be advised at the time of booking where this is the case. In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. For individual bookings, where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the passenger(s) cancelling excluding any amendment charges which are non-refundable. Period before departure within which written notification of cancellation is received by us: More than 91 days: full deposit retained. Less than 90 days (including failure to embark): 100% of total trip cost retained. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. No refunds will be given in the event of interruption or cancellation of the cruise by the passenger after the start of travel, nor for unused portions of any package or cruise, nor for any unused sightseeing tours or meals. See clause 8 “Changes by you” if any passenger is prevented from travelling.

10. CHANGES AND CANCELLATION BY US

(1) We plan itineraries based on our experience of operating the cruises we advertise. Circumstances may change (including as a result of situations and events outside our control) before departure or indeed while you are away. Some waterways may be subject to occasional closures due to drought, storms, floods, canal or lock repairs, national holidays or other circumstances that may result in conditions being unsafe for navigation. Flexibility is crucial as we may need to make changes to your itinerary at any time where we consider it to be necessary or desirable to do so to take account of local conditions or for safety, security or health considerations or generally in the interests of all passengers or the itinerary as a whole. (2) If navigation on a waterway is suspended, passengers will continue to be accommodated on the stationary vessel and the regular excursions will continue to be made, with cruising resumed as soon as possible. By way of compensation for any suspension of cruising, additional excursions may be provided by the vessel’s crew where reasonably possible.

(3) We reserve the right to make changes in accordance with this clause 10 including, without limitation, reversing a cruise route, cruising another waterway or transferring passengers to another vessel of similar standard. In any decision related to navigation, the judgement of the vessel’s captain on any action or inaction is considered final. We may occasionally be obliged to change meeting points and your time of pick up. Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing. No compensation is payable for insignificant changes. Occasionally, before departure, we may have to make a significant change to your confirmed booking. Where we have to do so, clauses 10(6) and 10(7) will apply.

(4) All alterations which are not significant will be treated as insignificant changes. This includes those specifically referred to in clauses 10(2) and 10(3). In booking one of our trips, you are taken to have agreed that the confirmed itinerary is not contractually binding and that while we will endeavour to provide this, changes may be made for the reasons referred to in clause 10(1). Occasionally, we have to significantly change your itinerary before departure. Taking account of clauses 10(1) and 10(4), this will be the case where the changed itinerary is materially different to that confirmed at the time of booking.

(5) Please bear in mind that covid-19 and the measures and other actions taken by governments, public authorities and businesses to manage its effects may continue to have an impact on travel arrangements. We may, for example, be unable to provide certain advertised services or facilities as a result. Such measures / action may be introduced or changed with little or no prior notice. Greater flexibility is therefore likely to be required for the foreseeable future which we would ask you to bear in mind at all times, both before and after departure. Any impact which such measures / action has on your trip will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result.

(6) In the event we have to significantly alter your confirmed arrangements before departure, we will provide you with the following information in writing as soon as possible: (i) the proposed alteration and any impact this has on the price; (ii) in the event that you do not wish to accept the alteration, details of any alternative arrangements we are able to offer (including the applicable price); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative arrangements offered; and (iv) the period within which you must inform us of your decision and what will happen if you don’t do so.

(7) If you choose to cancel your booking in accordance with clause 10(6), we will refund all payments you have made to us within 14 days of the date the cancellation takes effect and terminates your contract (which is usually the date we send you a cancellation invoice following receipt of your written cancellation notification). If we don’t hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within 14 days of the effective date of cancellation as above. No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (see clause 9).

(8) Occasionally, it may be necessary to cancel a confirmed booking. We have the right to terminate your contract in the event we are prevented from performing your contracted arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible. Where we have to cancel your booking in these circumstances, we will refund all monies you have paid to us within 14 days of the effective date of cancellation (see clause 10(6)) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. We will of course endeavour to offer you alternative arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract in which case clause 8 will apply.

(9) Please note, a full refund entitlement only arises where we are prevented from performing your contracted arrangements as a result of unavoidable and extraordinary circumstances in accordance with clause 10(8) and we exercise our right to cancel as a result. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your trip rather than our ability to perform or provide the contracted arrangements. The issue of advice or recommendations against travel by public authorities does not automatically mean we are prevented from performing your trip arrangements but may instead affect your ability to travel. Any obligation to quarantine or selfisolate on your return to your country of residence does not affect our ability to provide your trip and will not entitle you to cancel without paying our usual cancellation charges.

(10) In the event that we have to cancel or make a significant change to your booking for any reason (other than as a result of unavoidable and extraordinary circumstances or payment default or breach of these booking conditions by the passenger) after the date when payment of the balance of the price becomes due, in addition to a full refund (where applicable), we will pay you compensation on the following scale per person: 56 or more days prior to departure – Nil; 55-42 days – USD$20; 41-28 days – USD$60; 27-14 days – USD$100; less than 14 days – USD$150.

(11) In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place of destination of your trip or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred cancellation or amendment charges). Where applicable, you must notify us of your wish to cancel for this reason in writing. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. Any refund then due will be paid in accordance with clause 10(6) above. We will notify you as soon as practicable should this situation occur. You will not be entitled to any compensation or payment of any costs or expenses you have incurred in connection with your holiday.

11. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances means any event which a situation is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, unusual water levels, fire, flood, drought, closure, restriction or congestion of airports, other transport hubs or airspace, flight restrictions imposed by any regulatory authority or other third party and volcanic activity. Unavoidable and extraordinary circumstances also include the covid-19 pandemic (and any other pandemic) and its impact such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects (such as the implementation of social distancing).

12. OUR LIABILITY TO YOU

(1) We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, your contracted trip arrangements are not provided as promised or prove deficient as a direct result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted trip arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or performing the services we had contracted (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected; or - the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable; or - unavoidable and extraordinary circumstances as defined in clause 11 above.

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, our obligation is to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract, and the laws and applicable standards of the country in which your claim occurred will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to your claim were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. The exception to this is where the claim concerns the absence of a safety feature which might lead a reasonable traveller to refuse to take the trip in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 12.(1). We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.

(5) Except as set out in clause 12(6) or as otherwise permitted by Belgian law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total trip cost (excluding any amendment charges) paid by or on behalf of the passenger(s) affected in total unless a lower limitation applies to your claim under clause 12(6) below.

(6) Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any inland waterway to which any international convention applies, where we have arranged that travel as part of our contract with you, our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to in this clause 12(6). The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention which applies to the travel arrangements in question. Where a carrier would not be obliged to make any payment to you under the applicable international convention (including where any claim is not notified and issued in accordance with the stipulated time limits), we, similarly, are not obliged to make a payment to you for that claim. In accordance with Regulation (EU) No 1177/2010, passengers are entitled to certain rights in the event of delay or cancellation, including assistance, information, and where applicable, compensation. When making any payment, we will deduct any money which you have received or are entitled to receive from the carrier for the claim in question under any applicable international convention or the above mentioned EU regulations. Please note that strict time limits apply for notifying loss, damage or delay of luggage to the carrier. Any proceedings in respect of any claim (including one for personal injury or death) must be brought within 2 years of the date stipulated in the applicable convention or EU regulation.

(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses (including without limitation, self-employed loss of earnings).

13. COMPLAINTS AND PROBLEMS Every effort has been made to ensure that you have an enjoyable and memorable cruise. In the unlikely event that you have any reason to complain or experience any problems on board or with any other services, you must immediately inform us so that we can investigate and take steps to speedily resolve the issue whilst you are still on board. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. If you remain dissatisfied or otherwise wish to make a claim on any basis, however, you must write to us within 30 days of the end of your trip giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

14. ASSISTANCE WHILST YOU ARE ON HOLIDAY In the event you end up in difficulty (of any sort) during your trip, we will provide you with appropriate assistance as soon as reasonably possible including by the provision of appropriate information on health services, local authorities and consular assistance and by assisting you to make distance communications and to find alternative travel arrangements as may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur.

15. UNDERTAKINGS OF THE PASSENGERS All passengers expressly confirm as follows: (a) Subject to any information provided to us on the booking form or otherwise in writing, they are in good general health. They further agree, if so required by us prior to departure, to complete a health questionnaire and to submit to any reasonable medical checks. Failure to comply with this requirement or the subsequent disclosure of any medical condition which may reasonably endanger the health or safety of other passengers or the crew may result in boarding being refused. (b) For the duration of the cruise, they will abide by all safety instructions as given out by the captain and crew of the vessel and displayed on board. They will also follow all health and hygiene protocols as instructed by the crew and in accordance with governmental / public health / regulatory guidelines. (c) They shall not operate or seek to operate any vehicle or other technical equipment owned or operated by a vessel, hotel or other service provider except bicycles that are made available by the crew for the express use of the passengers.

16. BEHAVIOUR AND DAMAGE We expect all passengers to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, such as the captain of the vessel, any passenger behaves in such a way as to cause or be likely to cause danger, upset or distress to any other passenger or damage to property, we are entitled, without prior notice, to terminate the trip arrangements of the passenger(s) concerned. In this situation, the passenger(s) concerned will be required to leave the vessel and the trip. We will have no further responsibility toward such passenger(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. In no circumstances will any passenger be allowed to embark unless the full cruise fare due has been paid. When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the operator, other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us or the operator / other supplier and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

17. PASSPORTS, VISAS AND HEALTH REQUIREMENTS The applicable passport and visa requirements for the trips we offer are not given at the time of booking. You must check entry and other official requirements for all countries to or through which you are travelling as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice prior to departure) as a result of the covid-19 situation. You must also keep up to date with this information while you are away. Details of any compulsory health requirements which are reasonably likely to be applicable when you travel will be provided at the time of booking. Please note, where you are booking well in advance of departure or at a time when requirements are changing, or can be expected to change (for example, as a result of the covid-19 situation), we may not be in a position to provide you with the relevant information at the time of booking. It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those introduced to deal with covid-19) in good time before departure. You must also keep up to date with the latest information in respect of covid-19. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to travel and also close to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Please be aware that there may be enhanced screening/monitoring at exit and entry points overseas. Further information on passport, visa and health requirements for each of our destination countries can be found on the relevant government websites for both your country of origin and destination. It is the responsibility of the lead booker to ensure that all persons travelling on their booking are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health/covid-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 9.

18. CHILDREN The minimum age of children accepted on board is 12 years except by prior written arrangement. All children under the age of 18 years accepted on board qualify for a discount of USD$200 per child per week. Infants under the age of 2 years (if approved by the operator) will be carried on board free of charge. Infants and children cannot be carried as additional passengers over and above the maximum number of passengers licensed to be carried on board.

19. PETS No pets belonging to passengers are permitted on board.

20. SMOKING AND VAPING A strict non-smoking and no vaping policy applies in all internal areas. Those passengers who wish to smoke or vape must do so outdoors, on the guest deck area away from other passengers.

21. BROCHURE / WEBSITE / ADVERTISING MATERIAL ACCURACY The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently be corrected.

22. SAFETY STANDARDS Please note, it is the requirements and standards of the country in which any services which make up your trip are provided which apply to those services.

23. COVID-19 AND CONTAGIOUS OR INFECTIOUS DISEASE If you are unwell with any of the following: a high temperature, new continuous cough or a loss of, or change in, your normal sense of taste or smell (anosmia), you must follow the guidance issued by your own government or public health authority. Cancellation charges will apply if you are unable to travel as set out in clause 10 as a result. If you become unwell during your trip, you must follow the guidance provided locally and by your national government. You must have insurance to cover you in the event that you have to cancel, curtail or remain abroad for any reason connected with Covid-19 or any other contagious or infectious disease.

24. PHOTOGRAPHY AND USE OF LIKENESS During your trip, we or the operator / other supplier may photograph or record video images of passengers individually or as general participants in activities. If the passenger informs us and the photographer acting on our behalf of their wish not to be included in such photography, we shall take reasonable steps to avoid including recognizable images of the passenger in any resulting photographs or videos. Notwithstanding any such request by the passenger, we, and our suppliers, shall have the right to publish, in any medium, and for any valid business purpose, without obligation to compensate passengers for such usage, an image taken in good faith that may include images of the passenger.

25. COMMUNICATING WITH YOU AND DATA PROTECTION
We will collect and process your personal information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Details of how we handle your data are available in our Privacy Policy which can be found on our website here https://www.delfinebarge.com/privacy.

26. THESE BOOKING CONDITIONS These booking conditions apply with effect from October 2025 and supersede all prior versions. The most up to date version of our booking conditions will appear on our website https://www.delfinebarge.com/.