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Privacy Policy

This privacy policy is applicable to the processing by:


Discover by Barge BV
Burgstraat 28B
9000 Gent (Ghent)
Enterprise number 1012.004.661
VAT number BE1012.004.661
RLE Gent (Ghent) (division Gent (Ghent))
Hereinafter referred to as ‘DBB’
Email: discover@delfinebarge.com
www.delfinebarge.com

DBB determines the purposes for which and the means by which personal data is
processed.

 

This privacy policy is as such applicable to DBB acting as a data controller for the processing of data of the website visitors, its clients and providers.


DBB is committed to process your personal data, information by which you may be identified, with care, to take the appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unjustified modification and any other unauthorised processing.


DBB processes your personal data taking into account the following principles mentioned in the applicable laws: fairness, lawfulness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.

 

By way of this privacy policy DBB would like to inform you of:
- what and how personal data is collected;
- for what purposes your personal data is used as well as the legal basis;
- how the personal data is protected;
- to whom we disclose your personal data;
- whether your personal data is transferred outside of the European Economic Area
(EEA); and
- how long the data is stored.
 

Furthermore, it will be explained how you can exercise your rights related to the collected information.
This transparency ensures that you are able to take informed decisions when transferring your personal data.

 

DBB can modify this privacy policy at any time. DBB will publish the latest version of the privacy policy on its website. As such it is advisable to consult this policy periodically.

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If, following the applicable laws, your prior consent would be required for making changes to this privacy policy, DBB will contact you and await your consent.

 

Date of the last update of this privacy policy: May 19, 2025.

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What personal info is collected by DBB?

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DBB limits the collection of personal data to what is necessary to comply with the purposes mentioned below.

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Category 1: For what concerns the processing of personal data of (contact persons) of customers and prospects of DBB:

  • Generic personal data: first name, last name, address phone number(s), passport/ID number, email address and function (in case of a professional client);

  • Bank account details such as bank account number (not applicable in case of prospects);

  • Booking information such as date of your booking, term of your stay, used products
    and services, preferences such as smoker/non-smoker, diet or other information you may
    want to share with us such as special interests and hobbies, sleeping preferences etc.;

  • Sensitive data: based on the products and services you use we may gather sensitive
    data such as health data e.g. food allergies, mobility issues, hearing/sight issues;

  • The data may be gathered from the person making the booking, but also from the other guests; 

  • After your stay we may process your testimonial/guest review and first name to publish on our website or other platforms. 

 

Category 2: For what concerns the processing of personal data of (contact persons) of providers and other business contacts of DBB:

  • Generic personal data: first name, last name, address (as the case may be), phone number(s), email address and function;

  • Bank account details such as bank account number (in case of an actual cooperation).

 

Category 3: For what concerns the processing of personal data of website browsers of DBB or through our social media:

  • In case of contacting us through the contact form: email address and your message (first name and last name are optional);

  • In case you browse our website, we may capture behavioural personal data such asyour browsing history and your IP address, in principle through cookies;

  • We may also receive your personal data through your interaction on our social mediasuch as you profile details.

 

In this context DBB also refers you to its Cookie Policy.
 

You may have submitted your personal data to DBB through our website, by emailing us or in any other way.


Please remember to inform DBB if your personal data has changed and this is relevant for DBB. In turn, DBB is committed to keep your personal data accurate.


If you prefer not to transfer data DBB may not be able to deliver the requested services (adequately).

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For what purposes is your personal data used by DBB and based on which legal basis?

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Customer Management

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Relevant categories: 1 and 3
 

Firstly, DBB uses your personal data to be able to deliver you the services and for proper customer management. DBB needs the information to be able to execute the agreement correctly or to be able to enter into an agreement with you (precontractual communication).
 

E.g. we process your generic personal data to be able to book the rooms for you and provide the services during your stay.

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We only process sensitive personal data after your explicit consent.

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Provider and business contact management
 

Relevant categories: 2 and 3


Firstly, DBB uses your personal data to be able to communicate with you on the products and services its service providers offer and so in general for proper provider and business contact management. DBB needs the information to be able to execute the agreement correctly or to be able to enter into an agreement with you (precontractual communication).

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Optimisation of the services and security and statistics

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Relevant categories: 1, 2 and 3


Of course we are entitled to optimise and secure our tools such as the website and services. This is in principle based on DBB’s legitimate interest.

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For processing more than strictly necessary cookies DBB will await your consent. In this context DBB is referring to its Cookie Policy.

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DBB may process analytical cookies to track the browsing history on its website in order to optimise the browsing experience.

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Marketing by DBB


Relevant categories: 1, 2 and 3


Our website may process marketing cookies. Marketing cookies may at all times be refused. These marketing cookies may be used to show you digital advertisements linked to the providers of those accepted marketing cookies on social media. In this context, we would like to refer to our Cookie Policy.

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Compliance with applicable legal provisions and safeguarding rights

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Moreover, DBB uses your data to comply with the applicable legal provisions. E.g. legislation regarding invoices.
 

DBB also processes your personal data to safeguard its rights. E.g. in case of a claim your personal data will be used to send you the necessary communication.

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If DBB would process your data based on a different legal basis or for another purpose, it will transfer all relevant information related hereto prior to such transfer and DBB will ask your consent, if required.

 

DBB is not making use of automated decision-making, including profiling, on which decisions are based that produce legal effects or similarly significantly affect you.

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What protection measures has DBB implemented?

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DBB has implemented administrative (such as the use of passwords or signing of non-disclosure agreements if needed), organisational (e.g., appropriate method of storage, periodic back-ups, limiting the access to the persons that need the information) as well as technical (e.g. antivirus programmes, secure network connections by making use of a Secure Socket Layer (SSL)) measures to protect your personal data.

 

DBB is committed to periodically check the measures implemented and to continue to take the appropriate measures, always taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.

 

DBB’s website may contain links, plug-ins to external websites. If you transfer your personal data to those websites, the privacy rules of such websites apply, and those parties will act as the main controllers.

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Who is DBB disclosing your personal data to?

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DBB only discloses your data to external providers who help DBB execute the services e.g. subcontractors (e.g. tour operators), IT-providers, accountant.

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DBB will not sell, rent, distribute or otherwise commercially exploit your personal data, except as described in this privacy policy.


DBB will make the necessary arrangements with them (such as the conclusion of a data processing agreement). They will only receive the personal data needed to execute their services and may only use the data to execute their services. However, for what concerns the processing of data by payment providers we also refer to their privacy policy.

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It is also possible that we transfer your personal data to new owners in the context of a transfer of our enterprise.

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Lastly, DBB may share your personal data with the relevant authorities following an order or to comply with mandatory legislation. DBB will inform you prior to the submission if this is allowed.

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Is your personal data transferred outside of the EEA?

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DBB may transfer your personal data to other countries. In case of a transfer to countries outside of the EEA, DBB will continue to take the necessary measures to safeguard your rights related to personal data and ensure the protection and the integrity of the data. In principle DBB is transferring your personal data outside of the EEA based on an adequacy decision or by using the standard contractual clauses as approved by the European Commission.

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How long does DBB store your personal information?

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DBB will not store your personal data longer than necessary.

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Personal data of prospective clients are deleted three (3) years after the last contact.

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Personal data of clients and providers is deleted three (3) years after the last contact.
 

Furthermore, DBB stores the personal data to comply with the legal provisions such as the fiscal provisions related to the storage of data. In this context DBB may process the data for seven (7) years after the first of January of the following year.

 

DBB is also retaining the necessary details to protect its rights in case of claims (e.g., ten (10) years for contractual liability).

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We also refer to the retention periods mentioned in our Cookie Policy.

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What rights do you have?

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You have several rights:


1. Right to access and right to obtain a copy
 

At any time, you can request to access your personal data. DBB will then send you a free copy within a reasonable time.
 

2. Right to withdraw consent, rectify, erase and restrict


Furthermore, you can request to rectify or erase your personal data or to restrict the processing (such as in case DBB is checking on the correctness of your personal data) or withdraw your consent related to the use or processing (if applicable).

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3. Right to object

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In certain circumstances you may object to the processing if you have sound and lawful
reasons to do so. Such as in the context of direct marketing.

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4. Right to data portability

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You have the right to receive the personal data in a structured, commonly used, and machine-readable format and to transmit such data to another controller.

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5. Right to lodge a complaint with the competent authority

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Moreover, you can always lodge a complaint with the competent authorities. For Belgium this is the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32(0)22744800, Fax +32(0)22744835, contact@adp-gba.be.

 

You may also file a claim in court.
 

This all within the framework and limits of the applicable laws.

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Applicable laws and jurisdiction

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Belgian laws, especially the General Data Protection Regulation and the supplementing Belgian legislation, apply to this privacy policy and the processing of the personal data. Preferably all complaints will be handled in an amicable way. If this would be impossible, for all complaints following this privacy policy and the processing of your personal data the courts of the district of the registered office of DBB will have exclusive jurisdiction, unless applicable laws would prohibit.

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Contact

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Do you have questions, would like to submit a request or a complaint related to this privacy
policy or the processing of your personal data?

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Please contact DBB through discover@delfinebarge.com. You can also reach DBB through normal mail through its registered office mentioned above.

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DBB will reply as soon as possible and normally within one month. Exceptionally this may take longer (max up to three (3) months). If so, DBB will contact you accordingly.

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